WHAT IS PERSONAL INFORMATION?
Personal information is information about identifiable individuals.
Personal information includes information that relates to: An individual’s personal characteristics (e.g., gender, age, home address or telephone number, family status).
Health (e.g., health history, health conditions, health services received).
Activities and views (e.g., opinions expressed by an individual, an opinion or evaluation of an individual).
WHO WE ARE
Body Elemental is located in Raleigh, NC. We offer various massage therapy services to the general public. We are staffed by licensed massage therapists.
WE COLLECT PERSONAL INFORMATION: PRIMARY PURPOSES
Like similar medical professions, we collect, use and disclose personal information in order to serve our clients. For our clients, the primary purpose for collecting personal information is to provide treatment. For example, we collect information about a client’s health history, including physical condition, function and social situation in order to help us assess their needs, to advise them of their options and then to provide the massage or bodywork therapy they choose to have. A second primary purpose is to obtain a baseline of health and social information so that in providing ongoing health services we can identify changes that occur over time.
WE COLLECT PERSONAL INFORMATION: RELATED AND SECONDARY PURPOSES
Like most organizations, we also collect, use and disclose information for purposes related, or secondary, to our primary purposes. The most common examples of our related and secondary purposes are as follows:
To invoice clients for services, process credit card payments or collect unpaid accounts.
Licensed massage therapists are regulated by the North Carolina Board of Massage and Bodywork Therapy (NCBMBT). The NCBMBT may inspect our records and interview our staff as a part of their regulatory activities in the public interest.
We may share personal information about a client with other health service providers (e.g., medical doctors and chiropractors) with whom the client has a relationship. Generally, these other health service providers will have their own privacy policies in place for the client’s protection.
Body Elemental believes that it should report information suggesting serious illegal behavior to the authorities. In addition, as professionals, we may report serious misconduct, incompetence or incapacity of other practitioners, whether they belong to other organizations or our own. These reports may include personal information about our clients, or other individuals, to support the concern.
We may become subject to various legal processes (e.g., subpoenas, law enforcement, administrative) and may disclose personal information to the extent we believe such disclosure is required by law.
Paper information is under supervision in a restricted area and is securely destroyed after it has been stored electronically.
Electronic hardware is either under supervision or secure in a locked or restricted area at all times. In addition, passwords are used on computers.
Service providers and business associates (e.g., point of sale system and data storage providers) have procedures in place that are designed to protect and secure personal information.
RETENTION AND DESTRUCTION OF PERSONAL INFORMATION
We need to retain personal information for some time to ensure that we can answer any question the client may have about the services provided and for our own accountability to external regulatory bodies. We keep our clients files for at least six years or until the client no longer is a client. We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed.